Refund policy
REFUND POLICY
All purchases of digital access are final and non-refundable.
Digital services commence immediately upon payment through confirmation, reservation, and system provisioning, even though the interactive hunt unlocks later.
Refunds will not be issued for:
- Non-completion
- Dissatisfaction
- Technical issues on the user’s side
- Disqualification
- Failure to win a prize
In the event of a verified system failure preventing access, we may restore access or offer alternatives at our discretion. This does not entitle the Participant to a refund.
Unauthorised chargebacks may result in disqualification and will be contested using transaction and acceptance records.